Returns Management

Automate return management with the Returns Portal by issuing return authorizations upon customer request to improve the efficiency of your marketplace.

Enhance customer experience with a dedicated self-serve portal for autonomous return initiation, with all returns synchronized to Onport and accessible under Orders > Returns / Cancellations, ensuring streamlined tracking and management.

Exceptional customer service drives repeat business, and an efficient returns process is key to building loyalty.

Onport simplifies returns management by offering an easy, reliable process for customers, automatically issuing return authorizations when requested.

The platform handles the entire returns workflow, even when items are being sent to different inventories, whether your own or your vendors’.

Onport also provides return shipping labels and tracks returns automatically, ensuring a hassle-free experience for both you and your customers.