Why Retailers Are Turning to the Marketplace Model

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Expert help when you need it

Our teams are here to support you. Businesses can choose to get dedicated support management, prioritized responses, and other professional services.

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Success Manager

Contacting Us

Follow-up Meetings

Response Times

Training

Technical Account Manager

Technical Health Check

Essential

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Onport’s support portal

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<48h

Online help center

-

-

Professional

Dedicated Success Manager

Dedicated Slack Channel during Onboarding (to a maximum period of 2 months)

1h/month

<24h

Online help center

-

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Premium

Dedicated Success Manager

Dedicated Slack channel

2h/month

<24h

Up to 2h/month of Online Calls for 2 months

Dedicated while Onboarding

Included

Enterprise

Looking to have different coverages on your Support package?

Discover our Enterprise support offering

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